In today's competitive business environments, callers want qualified representatives quikcly. Automatic Call Distribution (ACD) can ensure that your call center handles each caller as efficiently as possible and maximizes your company's existing staff while effectively managing incoming calls.

CCDesign by NEC
CCDesign is a suite of products and services from NEC America, Inc. that can be packaged and purchased in many different configurations to meet the simplist of Call Center requirements or the most sophisticated networked Call Center demands.
CallCenterWorX - MIS
CallCenterWorX - Enterprise(I)
ContactWorX Global Navigator
QueWorX
Network ACD
Agent Anywhere
Remote Agent
Infolink
Dterm Agent Terminal






* Click here for a brochure on NECs line of headsets
for your callcenter agents.

Q-Master by Zeacom - a scalable contact center solution packed wtih advanced features, at an affordable price.

Benefits of Q-Master
  • Improved responses & customer service levels
  • Higher staff productivity
  • Minimize operating costs
  • Lower abandonment rates
  • Effective handling of priority customers
  • Better information management

    • Technology For Business TFB
    Provides a robust set of call center application software solutions. By integrating important call processing functions and dynamically managing agent activity, APM (Automatic Peak Manager) maximizes customer service levels and agent performance and helps control costs.


    We are interested in providing you with excellent communications support that meets your needs. Please contact us at info@digitaltel.com
    or call us at ( 800) DTC4YOU (382-4968)





    • Flexible Call Routing
    • Real Time Call Center Statistics
    • Management Reporting
    • ACD and MIS Functionality
    • Factory Certified Technicians for Installation and Service