Digital Telecommunications Corporation Achieves Elite Triple-Diamond Status in NEC’s Accelerator Program

Date: 4/19/2010
Irving, Texas

An NEC-exclusive authorized associate for more than 20 years, Digital Telecommunications Corporation (DTC), achieves Triple-Diamond status in NEC’s Accelerator Program for the first time DTC was able to grow its business by 40 percent in 2008 and another 20 percent in 2009 DTC took advantage of attractive financing opportunities from NEC Financial Services to help customers meet their business goals without allotting massive capital budgets DTC is one of only eight NEC Associates to achieve this milestone in NEC’s fiscal year 2009

“DTC’s longstanding relationship with NEC allows us to provide our customers with the cutting edge technology and knowledge they deserve,” said Robert S. Bliss, president, DTC. “We are proud to announce our Triple-Diamond status in NEC’s Accelerator Program and our achievement is testimony to our talented employees who were able to grow our business and commitment to our customers even during a difficult economic situation.”

“DTC has remained a loyal NEC-exclusive Associate for more than 20 years for two main reasons – we believe in the technology, and NEC works hard to help our business succeed,” said Gordon Maccani, CEO and founder of DTC. “There is no doubt that being in the Accelerator Program these last few years helped us set the necessary benchmarks to rise above the competition. This Triple-Diamond status became a reality because of the employees of DTC who shared a passion for excellent customer service.”

The Accelerator Program is NEC’s performance program for Associates based on several key metrics, including sales volume, technical certifications and percentage of NEC solutions being sold in their business. By participating in the program, associates have access to innovative communications solutions as well as exclusive benefits and discounts. Recognizing NEC dealers that achieve Triple-Diamond status lets customers know the associate is committed to maintaining exemplary product knowledge when designing, deploying and maintaining customer networks.th Annual Customer Seminar at the beautiful, completely remodeled Pacific Palms Resort in City of Industry.  It was our best-attended DTC Customer Seminar ever, with 80 customers, prospects, consultants, and business partners in attendance.  Presentations were made by executives from NEC America, Juniper, AVST, Nuance, and Paetec.  A special note of thanks and acknowledgements to our generous sponsors, including NEC America, Juniper, AVST, Nuance, Meru Networks, NEC UCB, Paetec, and NEC Financial Services –  all of whom contributed immensely to the success of the event

	Customer Seminar Agenda
	DTC Company Update
	DTC Customer Satisfaction Survey Results

Partner Presentations:

	NEC 2009 (Terry Taler)
	NEC Migration Strategy (Jay Krauser)
	MA4000 & UC700 (Greg Wilson)
	ZEACOM (David Wallace)
	Juniper Networks (Mike Goedde)
	AVST & CallExpress 8.0 (Aaron Goodwin)
	Nuance (Matthew Mendel)
	Paetec (Mark Peay)

DTC welcomes new business partner – Meru Networks

DTC is pleased to announce that we have finalized a business partnership with Meru Networks.  Meru brought the first 802.11n products to market in 2007, and continues to be a leader in the wireless infrastructure solutions market.  Based upon total vendor revenue, Meru ranks second only to Cisco and ahead of Aruba. 

For more information on Meru Networks, click here:

Meru Networks Ranks Second in Worldwide Market Share for 802.11n Enterprise Wireless LANs

 

CRM Implementation

We at DTC are hard at work, implementing a CRM (Customer Relationship Management) system called Tiger Paw to improve our internal capabilities, resulting in faster and more effective service to you.  Tiger Paw specializes in the telecommunications industry’s CRM requirements and can be further customized to provide specific functionalities.  We are anticipating providing the following capabilities soon via online access to your account:

• General customer contact and database information
• Service History
• Sales History
• Service order placement and status
• Invoice and statements
• Maintenance agreement coverage
• Automated post-event satisfaction survey
• Knowledge database
• Automated escalation